Frequently Asked Questions

You have three ways to order: (1) Browse our catalog, add items to your cart, then submit the order form. (2) Fill out our Order Form directly. (3) Message us on WhatsApp. We'll confirm your order, provide a quote, and get started once payment is confirmed.

Click the 🛒 cart icon on any page to view your cart. Browse our catalog, click "Add to Cart" on any figurine, and your items are saved. You can adjust quantities, remove items, and then either submit the order form or send your cart directly to WhatsApp with one click.

Absolutely! Use the cart to add as many figurines as you want. We offer bulk discounts for orders of 5 or more figurines. The cart will show your total and you can submit everything in one order.

Yes! We accept custom orders. Use our Custom Order form or message us on WhatsApp with a reference image or description. We love a good challenge!

We accept payment via Zelle, Venmo, PayPal, and cash (for local pickup). Payment is required before printing begins. We'll send you payment details once your order is confirmed.

Changes or cancellations can be made before printing starts. Once the print has begun, we cannot cancel the order. Please contact us via WhatsApp as soon as possible if you need to make changes.

Print times vary by size: Mini (1–2 days), Small (2–3 days), Medium (3–4 days), Large (5–7 days), XL (varies). Add 1–2 days for quality inspection and packaging. Rush orders are available for an additional fee.

We primarily use premium PLA filament, which is durable, vibrant, and eco-friendly. We also offer PETG (stronger and more flexible) and multicolor gradient filaments. The material depends on your design and preferences.

We print at high resolution with fine layer heights to capture as much detail as possible. Larger figurines naturally show more detail than mini sizes. You can see examples of our work in the catalog.

Yes! We have a wide range of filament colors available — from vibrant primaries to pastels, metallics, and dark tones. When placing your order, let us know your preferred colors and we'll do our best to match them.

We inspect every piece before delivery. If a defect slips through or occurs during shipping, contact us within 48 hours with a photo and we'll reprint or refund your order. Your satisfaction is our priority.

A custom order is anything not already in our catalog — your pet, a specific character variant, a logo, a person, or any unique design. Use our Custom Order form to submit your request with reference images.

Custom order pricing depends on the complexity of the design, size, and filament type. We'll provide a quote after reviewing your request. Most custom orders start at $20 and go up based on complexity.

Yes! Pet figurines are one of our most popular custom orders. Send us clear photos from multiple angles via WhatsApp or the custom order form, and we'll create a 3D model of your furry friend.

Custom orders typically take 7–14 days depending on design complexity. We'll give you a specific timeline when we confirm your order. Rush options may be available for an additional fee.

Yes! Local pickup is available in Orange County, CA at no extra charge. We'll coordinate a pickup time with you via WhatsApp once your order is ready.

Yes, we ship anywhere in the United States! Shipping rates start at $5 and vary based on the size and weight of your order. We use USPS and UPS for reliable delivery. International shipping may be available — ask us!

Each figurine is carefully wrapped in bubble wrap and placed in a sturdy box with padding to prevent damage during transit. We take packaging seriously to make sure your piece arrives in perfect condition.

¡Sí! We are fully bilingual — English and Spanish. Feel free to contact us in whichever language you're most comfortable with. Hablamos español con gusto. 🇲🇽

Our figurines are made from PLA, which is a non-toxic, plant-based plastic. However, some figurines have small parts or sharp details and are intended as collector's display pieces for adults and teens, not toys for young children.

Absolutely! We offer bulk discounts for orders of 5 or more figurines. Perfect for birthday parties, events, corporate gifts, or holiday presents. Contact us via WhatsApp to discuss bulk pricing and timelines.

Keep your figurine away from direct sunlight and high heat (above 60°C / 140°F), as PLA can warp. Dust gently with a soft cloth. Avoid submerging in water. With proper care, your figurine will last for years as a display piece.